FREQUENTLY ASKED QUESTIONS

Real Connect Pro is a modern, cloud-based relationship CRM and daily operating system designed specifically for real estate agents. It consolidates contact profiles, daily task management, email outreach, transactions, goals, and commission calculations into one unified, easy-to-use workspace.

It is custom-built for individual real estate agents, growing teams, and brokerages who want to move away from chaotic spreadsheets and overly complicated enterprise systems. Whether you are focused on active follow-ups or scale-up automation, Real Connect Pro adapts to your workflow.

No. Real Connect Pro operates on a flexible month-to-month subscription (or a discounted annual option). You can upgrade, downgrade, or cancel your subscription at any time directly from your billing dashboard.

You can import contacts in bulk using our guided CSV import wizard. We automatically handle custom mapping for names, phone numbers, emails, addresses, groups, and notes, and flag potential duplicates during import so your database remains clean.

Yes. Real Connect Pro features intelligent, background duplicate resolution. The system monitors incoming contacts, lead forms, and manual additions, and prompts you to merge or ignore matches based on matching email addresses or phone numbers.

Definitely. You can organize contacts into dynamic groups (e.g., Past Clients, Hot Leads, Sphere of Influence) and assign custom tags. These groups and tags can be instantly used to scope email blasts or assign tailored follow-up campaigns.

On the Pro plan, you can run automated drip campaigns, transaction-based nurture sequences, holiday-themed newsletters, and multi-channel reminders. On the Standard plan, you can use click-to-send themed email blasts and quick follow-up templates.

Real Connect Pro offers Standard and Pro plans for different operating needs. Standard covers core CRM workflows and simple email outreach, while Pro adds advanced automation, transaction logs, commission calculators, and goal tracking. Visit the pricing page for current rates and the full plan comparison.

Yes. You can upgrade, downgrade, or cancel your subscription directly from your billing settings at any time. If you cancel, your access will remain active until the end of your current billing cycle, and no further charges will apply.

None at all. The price you see is exactly what you pay. Standard data importing, email templates, and platform support are completely included with no activation or setup fees.

We prioritize your data security above all else. Real Connect Pro uses industry-standard encryption for stored data and secure encrypted connections in transit. Our database architecture utilizes multi-tenant isolation, ensuring your customer records are fully private and accessible only by you.

We offer 24/7 email and ticket support for all active users. Pro users also get access to priority queue routing and scheduled live chat support. Our extensive online documentation (How-To Guides) is always available.